Customers are the lifeblood of a business. Without customers a business doesn't exist.
Weather it is your in business or your working for one, the customer is what drives your business, and generates the revenue. The way to generate customers, is to keep them coming back with awesome customer service.Customer service is the act of making the customers you serve happy. There are many ways to serve the customer. Weather it is getting information, making something right, helping them with their billing or selling them a product or service they need, it is all about customer service.
It is easier to provide excellent customer service if you own the business; however, if you don't, the thing that should matter to you is the ongoing concern of the business your in. Your job is safe if you keep the business you are in safe.
If the business your in goes out of business, your part of the equation, especially in a small city, where jobs are scarce, and you need to take what you get.
Customer service is the key. A long time ago I saw a perfect example of customer service.
Every day on my way to the office, I would walk past a coffee shop. There was a line up all the way into the mall. I couldn't believe it. The cashier was always friendly, and always greeted the customers with a smile. There was another coffee shop in the mall, but the line ups weren't as long.
Being in the customer service business for about a decade, and selling to people myself, I learned allot. The most important thing is to try and stay calm, and learn from the problems you encounter.
Customers can be unpredictable, and they may overreact to the way you tell them something. When working with customers, be-careful what you tell them. Make sure that your facts are correct, and your providing accurate information.
Most of my experience was on the telephone, in a call centre environment. It is different when your working with customers face to face.
When your face to face, it is as if your meeting with someone for the first time. You need to be confident and sure of yourself, and be able to answer any question that is asked of you. You can't look things up, you must come up with answers on the fly.
Here are some tips to providing excellent customer service, be knowledgeable about the product or service you are selling, and act professional. You need to show that your in control and know the business your in.
If you don't know something, and your face to face, tell the customer you'll find out, find the answer and come back. Know the product, and be confident when your trying to articulate your words. It is difficult to say the right things, but saying the right thing can be the difference between making the sale and losing the sale.
When providing customer service over the phone, keep notes, and be prepared to answer any question. The most difficult part of taking phone calls is the first two weeks. Your tense, you don't know what to expect yet, but as you take more calls you become more experienced.
When providing customer service face to face, try to relax, don't think about the line up and work through your problems. Its just you and the customer. Learn to handle anything that comes up yourself. You're not always able to call on someone with a push of a button for assistance.
Weather your providing customer service on the phone or face to face, similar situations will happen, and you need to deal with it, and remember what you did.
Customers represent revenue, and you are the middle man or woman, to making or breaking the business your serving. Customer service is the key to a successful business, but you are the reason customers come back.
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